After the down immediately today, Friday 28 February, by the customers of Intesa Sanpaolo, some bank customers recorded mysterious transfers in their current accounts. Some are denied transactions, others instead are withdrawals (never happened) up to 1,000 euros. The bank has released a press release explaining that it will arrange everything in the next few hours.
Towards the 13:00 todayFebruary 28, the portal Downdetector He began to report a series of problems for the services of Intesa Sanpaolo. The symptomatology was varied, typical of Down phases. Difficulty in accessing the app, difficulty in entering the Home Bankingapps that closed just after entering the PIN code. The peak of reports a couple of hours lasted. Then he began to decrease, even if he is not yet returned to the guard levels.
The interesting thing, however, can be read in the comments on social networks or on the same downdetector portal. As he reported David Puente of Open, some customers denounce that they have seen ghost wire transfers for figures on their account Up to a thousand euros. Explain one of them: “Yes, the same problem here, they told us that everything will be reversed but even to us have removed 1000 euros just for trying a levy (obviously not succeeded) from the ATM!”.
The problem of denied transactions
A more understandable problem concerns the denied transactions And then credited on the account anyway. On social media we read about customers who, assuming a connection problem, have tried several times to do the same transaction and then see More operations marked on the current account.
Intesa Sanpaolo’s response
Intesa Sanpaolo has spread a press release In which he explains that the most acute phase of the down has been overcome and transactions problems will be placed in the next few days. We report below the Words of the Bank:
“Intesa Sanpaolo announces that in the late morning, some instant payment services and cash withdrawn have been temporarily unavailable. The situation has returned, in a short time, to normal. The bank, apologizing to its customers for any inconveniences caused, informs that access to their app and the site have always been available and that any views on the extract of non -carried out operations will be regularized in the next few hours “.
