Several Intesa Sanpaolo customers have received a message on their app. The subject of the message is IMPORTANT NOTICE FOR THE USE OF THE INTESA SANPAOLO MOBILE APP. The content concerns the updating of thehome banking. It’s nothing extraordinary. As happens with other apps, the Intesa Sanpaolo app also has to update thelist of smartphones on which it is compatible.
Here Intesa Sanpaolo announces two different phases of blocking. The first is scheduled for December 2025. The second for March 2026. Let’s make a premise. All operating systems where the app will no longer be supported are very old. We also talk about released software eight years agoso in all likelihood no more security updates are released by manufacturers.
What are the smartphones where it will no longer be possible to use the app
According to information provided directly by the bank, from December 2025 the app will no longer be available for the smartphones they use Android 8also known as Android Oreo. This version of Google’s operating system was launched inAugust of 2017. Intesa Sanpolo reminds you in any case that to use its app it is better to have the device at least 6 GB of RAM.
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Starting from March 2026 however the app can no longer be used on Android 9 and Android 10known as Android Pie and Android Q. These operating systems were launched in 2018 and in 2019. Not only that. Also from March 2026 the Intesa Sanpaolo app will not be able to be used even on iOS 13 and iOS 14the iPhone operating systems launched in 2019 and 2020. In any case, the bank will send messages in the coming months aimed directly at customers who use the app on devices yet to be updated. If you have any kind of doubt, the toll-free number is 800.303.303.
How to understand which version of the operating system you have on your smartphone
To check which operating system you have on your smartphone there are two systems, one for iOS and one for Android. Below you will find instructions for iOS.
- Go up Settings
- Scroll until you reach up General
- Go up Info
- Check iOS version
- If you tap on the iOS Version you can check the update status
The path to follow for Android, however, is slightly different:
- Go up Settings
- Move up System and Update
- Go up Software Update
- Here too, if there are updates available, download them
