The new ones iPhone 18 Pro and iPhone 18 Pro Max they started arriving to customers Friday, but some early buyers are reporting problems with Face ID. At the moment it is not clear how widespread the problem is, which seems to affect only a portion of users and appears inconsistently. The available reports in fact come from individual users and do not yet allow us to precisely define the extent of the phenomenon.
According to a report published on Reddit and resumed by 9to5Macauthentication via Face ID can not work properly during some operationssuch as unlocking a protected app. In these cases, the iPhone 18 Pro may freeze and, after a few moments, restart showing the lock screen again.
Some users on the MacRumors forum have also reported different issues related to Face ID on the new Pro models. In particular, some are receiving the message “Face ID is not available” when they try to configure the facial recognition system. This is a problem that therefore prevents you from completing the configuration of the function.
iPhone 18 Pro and Pro Max: many reports of problems with face ID
Other users have reported anomalous behavior of the setting “Require attention for Face ID“. When this option is on, some devices appear to not always respect it and may proceed with unlocking even when the user is not looking directly at the screen. Again, it is not known how common the reported behavior is.
The problems come after a hardware change introduced by Apple on the iPhone 18 Pro. The company moved the infrared camera used by Face ID below the upper left corner of the display, a solution adopted to reduce the size of the Dynamic Island. However, it is not clear whether this change has a connection to the reported malfunctions.
For now there are no indications that allow us to establish whether the different problems have a common cause or whether they are directly linked to new arrangement of components. However, it is possible that Apple will intervene with a future iOS 27 update to resolve any Face ID bugs.
