Microsoft has suspended the distribution of an Office update that was causing a lot of problems

Written by Jason Miller

Microsoft ha distribution suspended of theupdate KB5002907 that was causing problems with licensing and Office installations.

An update full of problems

After installing the update in question, in fact, several users have highlighted problems with the software, both with regards to the Office 2016, Office 2019 and Office 2021 products and for Microsoft 365, the subscription that guarantees access to Office applications.

The update in question it was optional and its distribution took place via Windows Update. As a result, those who have not installed it have not reported any problems. At the moment, Microsoft has not released a new version of KB5002907 and further news should arrive shortly.

The update caused various negative effects. In some cases, for example, legitimate Office licenses have been invalidated (requiring users to reactivate the software) while in others, apps have been removed after installation.

On this topic, Microsoft published this message on the update support page:

Microsoft has received reports of unexpected results on some devices running Office 2016 or Office 2019 after installing this update. This update was intended to address issues with devices not receiving updates for Microsoft 365 apps. As part of the rollback action enforced by this update, some devices were left without working versions of Microsoft 365 or Office apps. To prevent other devices from being affected, we have paused distribution of this update. If your device is affected, use the appropriate solution:

Jason Miller

I'm Jason Miller, and I've been passionate about technology and storytelling for over a decade. As a lead writer at Herald Editorials, I strive to bring clarity and creativity to complex tech topics. When I'm not writing, you'll find me exploring the latest gadgets or hiking in the great outdoors.